Help

Frequently Asked Questions
for SignLettersOnTheWeb.com
Customer Service
mail@signlettersontheweb.com
PLACING MY ORDER
How do I order?
It's easy to order from SignLettersOnTheWeb.com. Just follow these easy steps:
  • Select type of material for your letters from the main page
  • Review the prices for available thickness and letter heights
  • Choose Desired Text, Font, Colors and Mounting Accessories
  • Preview Sign
  • Add product to cart
  • Verify quantity, continue shopping, or checkout
How do I know my order had been placed?
Once your order has been placed, you will receive an order confirmation number. We recommend that you print this confirmation number for order tracking and re-order purposes. You will also receive via e-mail an order receipt confirmation.
What do I do if I want to cancel my order?
Once your order is submitted it is in process, therefore, we are unable to allow for changes, corrections and/or cancellations.
PAYING FOR MY ORDER
How do I pay for my order?
At the current time, SignLettersOnTheWeb.com is able to process your order using a major credit card -- Visa, MasterCard. You may also use your bank check-card, as long has it has a Visa or MasterCard symbol. You will be required to enter a credit card number, expiration date, and the cardholder name. Because we use SSL (Secure Socket Layer) technology, doing business with us on line is very safe. Every transaction conducted is encrypted for privacy.
Why is sales tax added to my order?
Currently, in accordance with state and local tax laws, SignLettersOnTheWeb.com charges state sales tax only on orders shipped to FL.
How do I pay for my order?
At the current time, SignLettersOnTheWeb.com is able to process your order using a major credit card -- Visa, MasterCard. You may also use your bank check-card, as long has it has a Visa or MasterCard symbol. You will be required to enter a credit card number, expiration date, and the cardholder name. Because we use SSL (Secure Socket Layer) technology, doing business with us on line is very safe. Every transaction conducted is encrypted for privacy.
DELIVERY
When will my order be delivered?
Most order will ship within 10 - 15 business days. Deliver depends on the product(s) ordered. 
How will my order be delivered?
You may choose to have your order shipped either by Standard Ground, 2nd Day Air, or Next Day Air, depending on your choice at the Shopping Cart.
Can I have my ordered delivered to multiple addresses?
No, you may specify only one delivery address to have your products shipped.
How can I track my order?
Once you have received your shipment notification that your order has shipped, a tracking number will be issued. Note: Some orders may ship in multiple shipments. In this case, tracking numbers will be issued for each shipment.
RETURNS
What is your return policy?
All product is produced per order and is therefore not returnable.
WEBSITE
Whom do I contact if I am having problems with your website?
NEW ACCOUNT/MANAGE ACCOUNT
How do I create a new account?
Click on the Create Account link.  This will take you to CREATE AN ACCOUNT.  Fill in your:
  • First and last name
  • Company name
  • Email address
  • Desired UserName and password
  • Billing, shipping, and mailing information
  • Submit account information
You can then proceed to checkout.
How do I access my account?
Click on My Account located on the top of most SignLettersOnTheWeb.com’s web pages.  You will then need to enter your UserName and Password.
How do I modify my account?
Click on My Account located on the top of most SignLettersOnTheWeb.com’s web pages.  Note: You will need to login before modifying your account.

What information is stored in my account?

  • First and last name
  • Company name
  • Email address
  • Desired login ID and password
  • Billing, shipping, and mailing information
What should I do if I forgot my password?

Click on "Sign In" located on the top of most SignLettersOnTheWeb.com’s web pages, then click Forgot Your Password?
Contact us at mail@signlettersontheweb.com

What is the difference between my shipping address and my billing address?
The shipping address is the physical address that you want your product shipped to.

The billing address is the address that your statements are sent to. If ordering by credit card, your billing address must match that on your credit card statement. This is used to verify your identity and the legitimacy of all credit card transactions.
MISCELLANEOUS
Why do you need my e-mail address?
So, we can notify you at the following times:
  • Receipt of order
  • If we need more information to process your order
  • If for some reason your order will be delayed
  • When your order ships
  • We respect your privacy and assure all our customers that Confidential information will be protected and NOT distributed or sold – Please see the Privacy Policy link for more information